Complaints Policy

At Alpha Properties Management, we are committed to providing exceptional service to all our clients. We highly value feedback and are dedicated to addressing any areas where we may not have met your expectations. We believe in fostering open communication and have established a clear and transparent Complaints Policy for both clients and staff. The responsibility for implementing and maintaining this policy rests with our board of directors, who regularly review and update it as necessary.

If you have a complaint regarding our services, we request that you first submit it in writing to Alpha Properties Management Ltd via email. We pledge to investigate and respond to your complaint within 15 working days. If you are not satisfied with our initial response, you may escalate your complaint to stage 2, where it will be further reviewed by a senior member of our management team. A detailed response will be provided within 21 working days.

If you remain dissatisfied after stage 2, you have the option to escalate your complaint to stage 3 by referring it to The Property Ombudsman for mediation. Any settlement we offer and you accept will be considered final, with the terms kept confidential between both parties.

For more information or any questions regarding our Complaints Policy, please do not hesitate to contact us via email.